We are responsible for the day to day management of the team and our companies operational procedures. We provide support to the team, tenants, carers and support providers ensuring that the services we provide are delivered, monitored, maintained and improved upon were necessary.
I support tenants to apply for and obtain their full entitlment to benefits. I support tenants with housing benefit and personal benefits, supporting individuals with the completion of forms and keep track of changes in circumstances liaising with local authorities and benefits agencies.
Director of Development & Maintenance
I will assist tenants with finding a property that meets their needs or can assist and arrange all necessary works/adaptations/repairs to be carried out to a property.I will ensure that PFL as a supported housing landlord conform to all regulations to meet their responsibilities in connection with your home. I can offer practical advice and support on looking after your home.
I take all your repairs, arrange and contractors to carry our works to your home. I will check that jobs are carried out and completed and that tenants are happy with the work. I can arrange quotes and help with jobs that are our tenant’s responsibility and will keep you informed of what is going on. I can arrange to maintain, repair and replace any appliances we have provided to our tenants.
Tenant Support Officer
I will visit you in your own home to check that all is going well with your tenancy and support. I will assist you to maintain your tenancy and review your support plan. I can visit more frequently if there is a particular problem that you need help with.
Tenant Services Manager
I meet with tenants, families, carers and Support Providers and can offer advice on Support Packages, Support Services, Finances, DFG Funding and Personal Benefits. I can arrange to visit tenants at their home if they have any issues or problems that they wish to discuss.I manage the voids at our existing properties and liaise with Local Authorities, Support Providers and other agencies looking at the needs of the individuals and compatibility with any existing tenants.
I deal with the day to day finances of the company which involves maintaining the accounts and preparing for audit, all aspects of banking, VAT, paying of contractors, annual returns and property insurance, ensuring we meet all our financial requirements in relation to our obligation in providing supported housing.
I carry out the local DIY services, PAT testing and gardening services to our tenants. I also assist with the repairs service ensuring jobs are completed within a satisfactory timescale and tenants are happy with the work carried out. I arrange quotes for jobs that are tenant’s responsibility.
I carry out Stock Condition surveys at our properties and help arrange our rolling maintenance programmes. I Monitor jobs to ensure we deliver a good quality service and check it meet our standards
Juli - I have the responsibility to manage the day to day running of the office with assistance from Cinzia. We are also the office first aiders.I am the fire marshall and carry out the Health and Safety checks ensuring we meet the H&S regs. I also manage the out of hours repairs rota and manage staff holidays, sickness and general office cover. I support each department with tasks and cover roles when needed.Cinzia - As Assisstant office manager i work very closely with Juli to ensure the smooth running of the office. As well as this role I also manage the general let portfolio including, signing up new tenants and carrying out property inspections.Juli and Cinzia - “We maintain a happy office environment making sure the team have what they need to carry out thier roles and offer support where needed”.
I am responsible for the IT within the company. This includes managing the website, our internal system, and dealing with any network issues that may arise. I also support my colleagues with all office duties.I am currently doing an Advanced Level Apprenticeship in Business Administration.
I am the newest member of the PFL team.I process the day to day Administration of the Company, and will usually be the first person you speak to when you ring.
I assist Sue when taking repairs, arranging jobs, and checking they have been completed. I am responsible for arranging the gardening at your home. I also make sure all the contractors who carry out the jobs have public liability insurance.